Shipping policy

1. Reliable Shipping via EMS

To ensure the maximum freshness and safety of our matcha, all orders are shipped exclusively via EMS (Express Mail Service). This provides a reliable, high-speed delivery directly from Japan to your doorstep, complete with a tracking number for your peace of mind.

2. 100% Shipped from Japan

Every single gram of FUJI MATCHA is sourced, packaged, and shipped directly from Shizuoka, Japan. We do not use third-party warehouses outside of Japan, ensuring that you receive authentic, high-quality matcha handled with Japanese standards of care.

3. Delivery Estimates & Fees

Delivery Time: Typically 3 to 5 business days after order confirmation.

Shipping Fee: A flat rate of [Amount] SGD applies to all orders to Singapore.

Free Shipping: Enjoy free shipping on orders over [Amount] SGD.

4. Important: Accurate Delivery Information

For a smooth delivery experience, please ensure the following:

Phone Number: A valid mobile number is required for the courier to send SMS notifications and coordinate delivery.

Address Details: Please double-check your building name and unit number.

Note: In the event of a return due to incorrect information, additional shipping fees for re-delivery may apply.

5. Customs and Duties (GST)

Orders totaling less than 400 SGD are generally exempt from GST in Singapore. For orders exceeding 400 SGD, the recipient is responsible for any applicable taxes or duties upon arrival.